Billing & plans
Your account's plan covers all your workspaces: usage limits, seats and modules for Free, Pro, Team and Enterprise.
On video
In Billing you see your account’s plan, your usage against the limits, the modules you’ve bought, and you manage the subscription.
One plan for all your workspaces
The plan belongs to your account, not to a workspace: it covers every workspace you own, the ones you have and the ones you create later. A new workspace costs nothing extra: it starts on your plan, with no checkout and no second trial. You can have as many workspaces as you like.
Limits are measured across the account too: members are the distinct people in all your workspaces (someone in two of them counts once), and storage is the sum of all of them.
If you work in a workspace someone else owns, their plan covers it, not yours: Billing tells you who pays for it.
Plans and limits
| Plan | Price | Members | Agents | Projects | Storage | Agent memory | Premium features |
|---|---|---|---|---|---|---|---|
| Free | €0 | 3 | 1 | 3 | 500 MB | Within the project | No |
| Pro | €29/month · €290/year | 10 | Unlimited | Unlimited | 10 GB | Across projects | Yes |
| Team | €69/month · €690/year | 10 included, then €6/month per seat | Unlimited | Unlimited | 50 GB | Across projects | Yes |
| Enterprise | Let’s talk | Per contract | Unlimited | Unlimited | Extended | Across projects | Yes |
Prices exclude VAT. Yearly works out as two months free: you pay ten monthly instalments (€290 on Pro, €690 on Team, €60/year per additional seat).
Free also caps custom fields at 3, project labels at 3 and imported issues at 200 per run; paid plans cap none of the three.
The storage in the table is your account’s total, adding up all your workspaces. Separate from that is how big a single file can be: 3 MB on Free and 10 MB on paid plans. It’s explained, along with your usage, under Files.
Premium features include automations, advanced saved views and the account overview. The General project doesn’t count toward the project limit.
Seats: who counts and who doesn’t
What counts is the distinct people across all your workspaces: someone who is in two of them takes a single seat. In Settings → Members, the Whole account view shows all of them, where each one is and whether they take a seat.
Pro has a hard ceiling of 10 people. Team includes 10 and charges €6/month per additional seat above that, with no size limit: the bill grows person by person instead of in jumps, and reads as “Team €69 + 3 seats × €6”.
These never take a seat:
- Agents. The agent allowance is independent of the member limit.
- Pending invitations: we don’t charge for someone who may never accept (the page does tell you what it will cost if they do).
- Read-only guests: showing a project to a client shouldn’t make your plan more expensive. As soon as a guest gets write access to any project, they count like anyone else. See Share a project.
Above 50 people we suggest talking about Enterprise (better terms, SSO, SLA, DPA and invoicing). It isn’t a ceiling: nothing gets cut off.
Modules
Some larger features don’t belong to any plan: they’re modules you buy separately, as one more item on the subscription you already have.
| Module | Price | What it adds |
|---|---|---|
| Time tracking | €8.99/month · €89.90/year | Timer, logged hours and a timesheet by project, person and day. See Time tracking |
| Invoicing with Odoo | €39/month · €390/year | Creates draft invoices in your Odoo with the uninvoiced hours. Requires time tracking. See Odoo |
Module rules:
- They require a paid plan: they can’t be bought on Free.
- They can be bought together with the plan, in the same payment: when you subscribe, tick the modules you want and they’re added to the same subscription. If a module needs another one, it’s added for you.
- If the plan starts with free trial days, the modules bought with it are free during the trial too, and are charged with the plan when it ends.
- On Enterprise they’re included, switched on by us.
- The owner, who pays, buys them from Billing, and they apply to all their workspaces.
- Cancelling one doesn’t delete what you recorded: it becomes read-only.
- The price is a launch price and may change; if it does, we tell you first.
How to use it
- The page shows usage bars (users, projects, storage), highlighted as you approach the limit.
- Subscribing to Pro or Team opens secure checkout (Stripe Checkout). You can pick monthly or yearly.
- Managing an existing subscription opens the Stripe customer portal, where your invoices live too.
- Enterprise isn’t bought here: it’s agreed with us.
The Pro trial
When you create your account you start on Pro for 14 days, no card, in all your workspaces. When it ends your account moves to Free automatically (we email you beforehand). Nothing is deleted: only Pro features stop being available. One trial per person: creating another workspace doesn’t give you another one.
Details
- Once the trial ends, the default plan is Free (no subscription).
- Subscribing and managing billing is for the workspace’s owner, because their account is the one paying. An admin who isn’t the owner sees the plan, the usage and who pays, but can’t subscribe or change it.
- Reading the audit log comes with any paid plan (events are recorded on every plan, Free included; what depends on the plan is seeing them).
Related: Members & roles · Share a project · Time tracking · Automations.