Email inboxes

Turn incoming emails into issues, with subject, body and attachments.

Email inboxes turn incoming emails into issues: you send an email to an inbox-specific address and an issue is created.

What it is

Configured in Settings → Email inboxes (admins only). Each inbox points to a team (required) and a project (optional; otherwise General), and generates a unique email address.

What it’s for

Registering issues from email: support, forwarding customer emails, automated alerts… without entering the app.

How to use it

Send or forward an email to the inbox’s address. Hilbana creates the issue with:

Subject → title of the issue.
Body → description (text; if the email is HTML-only, it’s converted to text).
Attachments → attachments on the issue.

Details

The issue is born in the inbox’s team and project.
Attachments that are too large or empty are dropped without preventing the issue’s creation.

Related: Inbound webhooks · Issues.